Privacy Policy for Medicore
Graphycore Travels ("we," "us," "our") operates Medicore, a service providing domestic and international hospital appointment bookings. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide when using Medicore, including but not limited to:
- Full name
- Contact information (email address, phone number)
- Date of birth
- Gender
- Passport or national ID details (for international appointments)
- Medical history or specific health concerns (if required for booking purposes)
1.2 Payment Information
When you make a booking through Medicore, we collect payment information, including credit/debit card details and billing information.
1.3 Usage Data
We collect information about how you interact with our website and services, such as IP addresses, browser type, device information, and pages visited.
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 Appointment Booking
To facilitate hospital and doctor appointments both domestically and internationally.
2.2 Payment Processing
To process payments for the services you request.
2.3 Customer Support
To respond to your inquiries, provide customer support, and resolve issues related to your bookings.
2.4 Communication
To send you confirmations, reminders, and updates regarding your appointments.
2.5 Compliance and Legal Obligations
To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Information Sharing and Disclosure
3.1 With Healthcare Providers
We share your personal information with hospitals and doctors to facilitate your appointment.
3.2 Service Providers
We may share your information with third-party service providers who assist us in operating our service, such as payment processors, IT support, and email service providers. These providers are required to protect your information and only use it for the services they provide to us.
3.3 Legal Requirements
We may disclose your information if required by law or in response to legal requests, such as subpoenas, court orders, or government investigations.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
6.1 Access and Correction
You have the right to access and correct the personal information we hold about you. You may do so by contacting us at the information provided below.
6.2 Opt-Out
You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.
6.3 Data Deletion
You may request the deletion of your personal information, subject to certain legal requirements. Please note that we may be required to retain certain information for legal or administrative purposes.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date.
By using Medicore, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
